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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cardon Smith

Cardon Smith

October 9, 2024

5  out of  5
rating by Cardon Smith
"Jha-Lon is great with Life Insurance needs he will find the best product he can for you and your families needs. Great guy."
We responded:
"Cardon thank you for the 5 star review and trust to help protect you and your loved. Jha-Lon (and our team)listens to our customer’s needs and put programs together based on your needs. We look forward to many more years together, Susan Rosales-State Farm-Saline, MI-Washtenaw County"
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Matt Dill

September 30, 2024

5  out of  5
rating by Matt Dill
"Wonderful people and wonderful office! Would work with them any day!"
We responded:
"Matt, thank you for your 5 star review and welcome to State Farm family. We appreciate you and look forward to working for many days to come. Susan Rosales State Farm Washtenaw County Saline, MI Auto, home, business, life insurance "
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jhalon merida

September 30, 2024

5  out of  5
rating by jhalon merida
"Best State Farm agency around. Susan is great."
We responded:
"Thank you Jha-Lon we are happy you are a part of our State Farm family. Susan Rosales State Farm Washtenaw County Saline, MI Auto, home, business, and life insurance "
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Only The Best Travel Experiences

September 10, 2024

5  out of  5
rating by Only The Best Travel Experiences
"Great place! Super rates and courtesy! Outstanding quality! Bravissimi!"
We responded:
"Thank you for your review and trust in us to meet all your insurance and financial services needs."
Profile photo of Susan Odell

Susan Odell

August 27, 2024

5  out of  5
rating by Susan Odell
"The best customer service from Susan and her office. They are always so helpful with my family accts. I wouldn't do business with any other Statefarm"
We responded:
"Thank you so much for your wonderful review. We very much appreciate you and your family. Thank you for trusting us to meet all your insurance and financial services needs. We look forward to helping you for many years to come."
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Jody Durkacs

August 22, 2024

5  out of  5
rating by Jody Durkacs
"They've always been very friendly and helped me out a lot over the years."
We responded:
"Jody, thank you for the wonderful review. We have enjoyed working with you and your family over the years at both the Ypsilanti and Saline offices. We look forward to working with you for many more years to come. Thank you for trusting us to meet all your insurance and financial services needs."
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george krusac

July 31, 2024

5  out of  5
rating by george krusac
"I have all but good to say about State Farm Insurance I have had nothing but satisfactory service I would recommend this insurance to all my friends"
We responded:
"Thank you so much for your 5 star review. We appreciate your trust in us to meet your insurance and financial services needs. We have enjoyed working with you and we look forward to working with you for many years to come."
Profile photo of Barbara West

Barbara West

July 30, 2024

5  out of  5
rating by Barbara West
"Everyone at Susan's office is great, friendly, prompt and professional."
We responded:
"Barb, thank you for your wonderful review. We have enjoyed getting to know you and your loved ones over the years and look forward to many more years to come. Thank you for trusting us to help protect all your insurance and financial services needs. "
Profile photo of William Brown

William Brown

July 22, 2024

5  out of  5
rating by William Brown
"Good service"
We responded:
"Thank you for sharing your five star review and trusting us to meet all your insurance and financial services needs. We look forward to wishing for many more years to come."
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Oumar Fofana

July 22, 2024

5  out of  5
rating by Oumar Fofana
"Thanks for all do"
We responded:
"Oumar, appreciate you sharing your five star review. We have enjoyed working with you and look forward to many more years to come. Thank you for trusting us to meet all your insurance and services."
Profile photo of Maria Gonzalez

Maria Gonzalez

July 1, 2024

5  out of  5
rating by Maria Gonzalez
"Muy satisfecha con la gestion y resultado de Susan y su equipo para mi y mi familia, recomiendo sin dudas tramitar su seguro con ellos, son muy pofesionales y se esfuerzan en encontrar la mejor opsion para sus clientes."
We responded:
"María, muchas gracias por la reseña de cinco estrellas. Hemos disfrutado conociéndolo a usted y a su familia y esperamos poder ayudar a todos con sus necesidades de seguros y servicios financieros durante muchos años."
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Chuck Byrnes

June 26, 2024

5  out of  5
rating by Chuck Byrnes
"We've worked with Susan for a few months now and couldn't be happier that we made the switch. She thoughtfully explained all of our coverage options to us and helped design coverage specific to our needs."
We responded:
"Chuck thank you for your wonderful review. We have enjoyed getting to know you and Michelle And. We look forward to working with you both for many years to come protecting all that is important to you. "
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Desarae Matthews

June 17, 2024

5  out of  5
rating by Desarae Matthews
"Highly recommend! They where so kind and patient with me and I'm so sad to be leaving them and switching due to moving to a diffrent state."
We responded:
"Thank you for your 5 star review we appreciate you and have enjoyed getting to know you. We will certainly miss you but no, you always have a home here."
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Ita Rivera

June 13, 2024

5  out of  5
rating by Ita Rivera
"Excelente servicio y exelente asistentes Saludos ah Susana Rosales"
We responded:
"Muchas gracias por tu reseña de cinco estrellas. Realmente disfruté trabajar con usted y su familia y satisfacer todas sus necesidades de seguros, desde automóviles hasta negocios comerciales, con el lujo de trabajar con usted durante muchos años "
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Sherrie Hill

June 13, 2024

5  out of  5
rating by Sherrie Hill
"Bryann was excellent she explained everything and if I had a question she got me the answer"
We responded:
"Sherrie, thank you for your five star review and especially for trusting us to meet all your insurance and financial service needs. We look forward to working with you for many years to come."
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Carrie Lannon

May 26, 2024

5  out of  5
rating by Carrie Lannon
"At Susan Rosales State Farm Insurance, I appreciate the great service, patience and expertise in helping me have the best auto policy for the best price. In April 2024 I had a serious accident with my car, and the Susan Rosales team came to my aid at a time that I was very upset. They made the repair process easy and efficient. I am grateful for their expertise!"
We responded:
"Carrie thank you for you review and your continued trust in us to meet all your auto and renters insurance needs. We appreciate you and have enjoyed getting to know you over the last couple year."
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Wayne Dudley

May 23, 2024

5  out of  5
rating by Wayne Dudley
"Been with State Farm for over 50 years!"
We responded:
"Wayne thank you for your 5 star review, we appreciate you and your amazing loyalty to State Farm. We enjoy working with you and look forward to another 50 more :). "
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JENNIFER Walter

May 13, 2024

5  out of  5
rating by JENNIFER Walter
"Susan was very helpful, just what I needed, answered all questions I asked in a timely matter."
We responded:
"Thank you Jennifer for your wonderful review and we welcome you to our agency. We appreciate your trust in us to meet all your insurance and financial services needs. "
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cromer Mclaughlin

May 2, 2024

5  out of  5
rating by cromer Mclaughlin
"very great people that really help answering questions and looking out for my insurance needs. I love going there and communicating with the staff."
We responded:
"Thank you for your wonderful 5 star review. We appreciate you and your family and your continued trust with all your insurance and financial services needs. We look forward to many more years together."
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Tierra Banks

May 2, 2024

5  out of  5
rating by Tierra Banks
"Susan has been so helpful and extremely able to work with me through tough times!!!"
We responded:
"Tierra, thank you so much for kind words and wonderful review. We appreciate your continued trust in us to meet your insurance needs. We look forward to working with you for many more years to come."
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April Graham

April 25, 2024

5  out of  5
rating by April Graham
"Susan handled Welcoming me back and setting up my insurance for my car! She's Very knowledgeable and treats you like you are a person not just a client!"
We responded:
"April, thank you for the wonderful review and we gladly welcome you back. We appreciate you and look forward to helping you with all your insurance and financial services needs for many years!"
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Jessica Carruba

April 14, 2024

5  out of  5
rating by Jessica Carruba
"I’ve been with the Susan Rosales team for 10 years. They are kind, trustworthy, and easy to talk to about whatever questions or issues that might arise. I’m grateful for their services."
We responded:
"Thank you Jessica for the wonderful review. We appreciate your continued trust in us to meet not just for your autos and home but too your family’s life insurance needs. We look forward to working with you all for many more years to come."
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Chrystina Love

March 28, 2024

5  out of  5
rating by Chrystina Love
"State Farm is always there for me when I need them."
We responded:
"Thank you for your 5 star review Chrystina. We appreciate you and your continued trust in us to meet all your insurance and financial services needs. We look forward to working with you for many more years to come."
Profile photo of Sherry Farkas

Sherry Farkas

March 28, 2024

5  out of  5
rating by Sherry Farkas
"Every part of dealing with State Farm has been a great experience and I will continue with them"
We responded:
"Sherry, thanks so much for the great review. We appreciate you and your trust in us for all your insurance and financial services needs. We look forward to working with you for many more years to come."
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Cynthia Sobotta

March 25, 2024

5  out of  5
rating by Cynthia Sobotta
"Always good service, very friendly! Good rates too!"
We responded:
"Thank you Cindy, we so appreciate you and Tom and have enjoyed getting to know you. We appreciate your trust in us to help you make the best decisions for all your insurance and financial services needs."