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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Barnett

March 20, 2025

5  out of  5
rating by Joe Barnett
"Susan Rosales has been a great agent. She's been very attentive and pleasant. I hope to continue to work with her for years to come. Staff has always been pleasant and eager to assist. Great experience!"
We responded:
" Joe, thank you for your continued loyalty and trust in our agency since 2014! We are proud to serve you with comprehensive auto, home, and life insurance here in Saline, MI, in Washtenaw County. Your trust in Susan Rosales Agency and State Farm is truly appreciated. We strive to provide outstanding service and tailored insurance solutions that keep you protected. It’s customers like you who make our work rewarding, and we’re honored to be your go-to agency for all your insurance needs. Here’s to many more years of working together to safeguard what matters most to you! Susan Kirk Rosales State Farm Insurance Agency"
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Toni

March 19, 2025

5  out of  5
rating by Toni
"Matt was super helpful and explained everything. Very accessible and understanding. Thank you!"
We responded:
"Toni, thank you so much for your wonderful 5 -star review for Matt from our amazing team! Matt enjoyed getting to know you both and appreciate your trust in us to meet your auto, home and life insurance needs. We very much look forward to getting to know you both more over the years and look forward to many more years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 (734)-528-9860 Serving all counties in Michigan and Ohio Located in Washtenaw Coun"
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Nicole Acosta

March 18, 2025

5  out of  5
rating by Nicole Acosta
"Great office! Highly recommend :)"
We responded:
"Nicole, thank you so much for your wonderful 5 -star review for our office! We have very much enjoyed getting to know you all over the years and look forward to many more years to come. We appreciate your business and trust to meet your life insurance needs. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 (734)-528-9860 Serving all counties in Michigan and Ohio Located in Washtenaw County"
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D P

March 13, 2025

5  out of  5
rating by D P
"We've been with them for years. They make everything so easy for us. I trust them."
We responded:
"Dorothy, we very much appreciate your 5-star review! We are delighted to know you had a great experience with our team at Susan Rosales State Farm. We have enjoyed working with you and your family and protecting what matters most to you all. With life insurance, renters insurance and more. We look forward to working with you for many more years to come. Susan Kirk Rosales State Farm Insurance Agency 166 S. Industrial Saline, MI 48176 (734)528-9860 Serving Michigan and Ohio and located in Washtenaw County"
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Meg Allgood

March 10, 2025

5  out of  5
rating by Meg Allgood
"Matt the individual I spoke to went through everything in detail about the insurance that he was selling and really helped me decide which plans were and were not right for me at this current time"
We responded:
"Meg, thank you for taking the time to share your thoughts especially about our wonderful team member Matt! We are excited to welcome you to our State Farm family. We appreciate your trust in us to care for what matters to you most and putting together an insurance program for auto insurance, renters' insurance, and life insurance. We look forward to working with you for many years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 (734)-528-9860 Serving all counties in Michigan and Ohio Located in Washtenaw County"
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Jenny Matos

March 10, 2025

5  out of  5
rating by Jenny Matos
"Susan, Matt, and Nicki are awesome. My husband and I recommend this State Farm branch. They are always available and willing to answer any questions we had. There were some hiccups in documentation, but they were patient with me and addressed the issue to get it resolved. Thank you! ☺️"
We responded:
"Jenny, thank you for your wonderful review and trusting us to meet all your insurance and financial services needs from auto insurance, condo insurance, to life insurance. We appreciate you and your family and have enjoyed getting to know you better. We look forward to many more years to come. Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 734-528-9860 Located in Washtenaw County Serving Michigan and Ohio"
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Tatyana Vasquez

March 10, 2025

5  out of  5
rating by Tatyana Vasquez
"State Farm is amazing the customer service is absolutely great and kind I love state farm!"
We responded:
"Thank you for your wonderful 5 star review for our office and team! We have enjoyed getting to know you and your family over the years and look forward to many more years to come. We appreciate your business and trust to meet you auto insurance, home insurance, and life insurance needs. Thank you again Susan Kirk Rosales State Farm Agent 166 S. Industrial Saline, MI 48176 (734)-528-9860 Serving all counties in Michigan and Ohio Located in Washtenaw County "
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Ron Lyon

March 10, 2025

5  out of  5
rating by Ron Lyon
"Prompt, knowledgeable service. I give them a10 for everything."
We responded:
"Ron, thank you so much for your wonderful 5-star review! We are privileged to have had the pleasure of serving you for close to three years. It's been our goal to provide you with the best auto and home insurance solutions for you and your family's needs, and we're glad to hear that you’re satisfied with our services. Your trust means the world to us, and we’re excited to continue helping you protect what matters most. Here’s to many more years together! Susan Kirk Rosales 166 S. Industrial Saline, MI 48176 (734)528-9860 Serving Michigan and Ohio "
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Cliff LaBounty

February 23, 2025

5  out of  5
rating by Cliff LaBounty
"Friendly and helpful service."
We responded:
"Thank you so much for your glowing 5-star review! We truly appreciate your loyalty to State Farm since 1992. It’s wonderful to hear that you’re satisfied with your auto and home insurance coverage and especially our State Farm team here in Saline, MI, Washtenaw County. At State Farm, we strive to provide our customers with exceptional service and comprehensive insurance solutions tailored to your personal needs. We're here to help you protect what matters most! Thank you again for being a valued part of the State Farm family. Susan Kirk Rosales State Farm Insurance Agent Rosales Insurance Agency, Inc. 166 S. Industrial Saline, MI Washtenaw County"
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Janelma Gonzalez

February 20, 2025

5  out of  5
rating by Janelma Gonzalez
"Buena"
We responded:
"¡Muchas gracias por tu fantástica reseña de 5 estrellas! Estamos encantados de saber que está satisfecho con la cotización de su seguro de automóvil y la póliza de seguro para posibles inquilinos en el condado de Washtenaw. Nuestro equipo de Saline se compromete a brindarle las mejores opciones de cobertura para satisfacer sus necesidades y brindar un servicio excepcional. Su confianza es importante para nosotros, y estamos aquí para ayudarlo a obtener la mejor protección para sus necesidades. ¡Esperamos poder ayudarlo pronto con sus pólizas de seguro en Saline en el condado de Washtenaw! Thank you so much for your fantastic 5-star review! We are delighted to hear that you are pleased with the quote for your auto insurance and the potential renters' insurance policy in Washtenaw County. Our Saline team is committed to providing you with the best coverage options to meet your needs and provide exceptional service. Your trust is important to us, and we are here to help you secure the best protection for your needs. We look forward to assisting you soon with your insurance policies Saline in Washtenaw County!"
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anne stehle

February 18, 2025

5  out of  5
rating by anne stehle
"Started my experience on their website. They called me, as I requested, and asked me about our insurance needs. Within a few hours, I had an excellent quote with several options for both home and auto. We were able to negotiate some option choices and we concluded the transaction that day. Matt was very friendly but professional."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our insurance services. At Susan Rosales State Farm, we strive to provide personalized and efficient solutions for all your insurance needs, whether it's auto, home, or personal liability umbrella policies. We’re glad that our team, especially Matt, was able to assist you in finding the perfect coverage options tailored to your unique needs. Our goal is to make the insurance process as seamless as possible while educating you on options. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business and look forward to serving you for many more years to come!"
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Eric H

February 15, 2025

5  out of  5
rating by Eric H
"Had State Farm for a while but met Susan at an event they sponsored in Saline. It was really nice to talk to her. I'd definitely recommend her as someone to get a quote with if you're looking for insurance."
We responded:
"Thank you so much for your kind words! It was a pleasure meeting you at the Valentine Ball at Saline Recreation Center which we were honored to be one of the sponsors. We love connecting with local families through these wonderful community event. While we know you’re with another State Farm agency, we truly enjoyed meeting you. We hope you enjoyed the event as much as we did. "
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Kyle Warren

February 12, 2025

5  out of  5
rating by Kyle Warren
"Insurance made easy and painless. Recommend to anyone who needs home or automobile"
We responded:
" Kyle, thank you for your fantastic 5-star review! We are truly grateful for your loyalty over the past five years and for trusting us to educate you and develop protection based on you and your fiancée's needs for your auto, home, and personal liability umbrella policies. At Susan Rosales State Farm, we pride ourselves on our personal service and deep roots in the community. We believe that understanding our customers’ unique needs is essential in providing tailored insurance solutions that truly protect what matters most to you. Your ongoing support not only strengthens our commitment to you but also to our local community. We’re here for you, and we look forward to continuing to serve you both for many years to come! Susan Rosales Agent 166 S. Industrial Saline, MI 48176 Washtenaw County"
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Joseph Seyman

February 11, 2025

5  out of  5
rating by Joseph Seyman
"Susan Rosales is a miracle worker. God bless her!"
We responded:
"Joseph, thank your for you wonderful 5 -star review. We are blessed to have a customer and part of our State Farm family. We appreciate your trust in us to educate you for all you auto and home insurance needs and look forward to helping you with any future life, health or other insurance and financial services needs. Take care my friend. Susan Rosales 166 S. Industrial Saline, MI Serving Washtenaw County, Lenawee County, Livingston County, Monroe County, all of Michigan and Ohio"
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Moon Choe

February 6, 2025

5  out of  5
rating by Moon Choe
"Matt Dill is a very informative agent who prioritizes finding all the best options and combinations to offer customers the cheapest rates and options to fit their needs. Highly recommend this agent."
We responded:
"😁Moon, thank you for your wonderful review! We are so glad to hear that you were able to meet with Matt as he is a valuable part of our team. We appreciate you sharing informative service and how he helped find the best fit for your insurance and financial services needs. At Rosales insurance agency, we’re committed to helping our customers in and around Washtenaw, Lenway, Livingston, and Monroe counties. we look forward to working with you for many more years to come."
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Malachi Zehnder

January 31, 2025

5  out of  5
rating by Malachi Zehnder
"Susan is very kind and seems to enjoy working with her clients. I trust her knowledge and appreciate her dedication to helping people."
We responded:
"Malachi, thank you for your wonderful five star review. It’s been a joy getting to know you and your family. We appreciate your continued trust in us to meet all your insurance needs including auto insurance up to life insurance. We look forward to working with you for many more years to come. Susan Rosales, agent State farm Located in Washtenaw County "
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Robert Prpich

January 30, 2025

5  out of  5
rating by Robert Prpich
"Extremely fast and helpful took care of every need I had and was very informative. Very pleasant experience and stress free."
We responded:
"Thank you for your wonderful review. We are happy you are part of our State farm family. We appreciate that you shared your experience with a hassle, free and stress-free environment. We are here to provide the best protection for insurance and financial services that you and your family need now and for years to come. Again welcome to our agency. Susan Kirk State Farm Agent Saline, Washtenaw County "
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Qiana Stovall

January 17, 2025

5  out of  5
rating by Qiana Stovall
"Love working with Susan! She is very knowledgeable and helpful!"
We responded:
"Q'iana, thank you to your family for trusting us with your family's insurance needs for so many years! It's an honor that you all put your trust in us to protect what is the most important to you in providing Life Insurance and hospital indemnity insurance protection. Knowing that we've also been able to protect your mom and daughter is truly rewarding. Our goal is to deliver exceptional service and comprehensive coverage options that meet your family's needs. We appreciate your loyalty and look forward to continuing to serve you and your loved ones for many years to come. Susan Kirk Rosales, Agent State Farm Insurance Serving Washtenaw, Wayne, Oakland, Lenawee, Livingston, Monroe Counties and More"
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Ariel Arreola

January 7, 2025

5  out of  5
rating by Ariel Arreola
"Great customer service"
We responded:
"Ariel, thank you so much for your continued trust in our agency! It’s been a pleasure assisting you with your auto insurance for both personal and business needs over the past few years. We’re thrilled to have also been part of your journey as a homeowner providing homeowners insurance for your house and helping secure your future with life insurance. Your loyalty and confidence in our team means the world to us, and we are committed to providing the same exceptional service for years to come. Thank you for choosing Susan Rosales State Farm in Washington county – we’re proud to be your go to agency for all your insurance needs!"
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Kalob Gier

December 18, 2024

5  out of  5
rating by Kalob Gier
"Helpful, quick and kind. Would suggest them to anyone looking for Insurance."
We responded:
"Thank you Kalob for your wonderful review and trusting Susan Rosales State Farm agency here in Washtenaw County. We appreciate your kinds words and we look forward to working with you for many years to come. Our goal is to provide exceptional service for all insurance and financial services needs from auto insurance to life and business insurance we are here to help our customers find the right fit for their needs. Thank you again, we are here to help assist you."
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Susan Kemme

December 14, 2024

5  out of  5
rating by Susan Kemme
"Very knowledgeable and friendly. Answered all my questions."
We responded:
"Thank you for your loyalty and for trusting our State Farm agency for your new homes! We truly value your business and are committed to providing exceptional service to our customers in Washtenaw County and beyond. Our team is always here to help with your insurance needs whether it's auto, home, life, or business insurance. Your recommendation means so much to us and we are thrilled to know you've had a positive experience with our team. We look forward to you for many more years to come. Susan Kirk Rosales- State Farm Insurance Agency"
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cheryl kovacs

December 11, 2024

5  out of  5
rating by cheryl kovacs
"Excellent customer service. I highly recommend this agent with your insurance needs."
We responded:
"Thank you so much for sharing your kind words and for being such a loyal customer of our State Farm agency here in Washtenaw County! It’s always an honor to work with families, and we’re so grateful that your family trusted us enough to refer you to our agency. We’re proud to continue providing you with the right coverage for your renters insurance, auto insurance, and personal liability umbrella policy. Helping our neighbors in Washtenaw County protect what matters most is what we’re here for, and it’s a privilege to be part of your insurance protection plans. Your support means the world to us, and we’re always here to help! Thank you again for being such a valued member of our State Farm family. Susan Rosales State Farm Insurance Agent"
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Sarah Melton

December 10, 2024

5  out of  5
rating by Sarah Melton
"Susan is a great person for insurance with State Farm, has incredible information and details to share and discuss every time. Definitely would recommend to other people, if you change insurances or need!"
We responded:
"Thank you for trusting our State Farm agency in Saline, Michigan, with your business insurance and life insurance needs! It’s an honor to support businesses and families in Washtenaw County and surrounding areas with personalized coverage and exceptional service. Our goal is to provide peace of mind and help protect what matters most to you. If you ever have questions or need assistance, don’t hesitate to reach out—we’re always here to help! We truly appreciate your business and this wonderful review. Warm regards, Susan Rosales - State Farm Agent"
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Adrienne

December 6, 2024

5  out of  5
rating by Adrienne
"A very accommodating and helpful group, highly recommended for your insurance needs."
We responded:
"Thank you so much for your kind review and for trusting the Susan Rosales-State Farm agency over the years with your auto and home insurance needs and more. It has truly been a pleasure getting to know you and your family. Building long-term relationships with our customers is at the heart of what we do, and we’re grateful for the opportunity to serve you and your loved ones. We’re here to help and are committed to providing exceptional service. Thank you for being such an important part of our State Farm family!"
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Ramses Mejia

November 26, 2024

5  out of  5
rating by Ramses Mejia
"Excellent personalized service. It is great to have someone listen to your needs and helping. Recommended for all your insurance needs."
We responded:
"Thank you so much for your 5-star review! We’re thrilled to welcome you and your family to Saline, Michigan, and to our State Farm agency. Moving is a big transition, and we’re so glad we could assist you with your auto insurance, home insurance, and other coverage to help make the move easier. As your local agency serving Washtenaw County and surrounding counties, we’re here to provide personalized, reliable service to protect what matters most. If there’s anything more we can do, don’t hesitate to reach out. Welcome to Michigan and to our State Farm family!"