State Farm® Insurance Agent Susan Rosales
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Linda Rockey
August 24, 2026
5
out of
5
rating by Linda Rockey
"Always pleasant when I call. I feel very secure with State Farm, Saline, MI!"
We responded:
"Linda, thank you very much for your wonderful 5-star review. We feel blessed to have you a part of our State Farm family. We appreciate your trust in us over the past 5+ years to meet your auto and renters' insurance needs. Our State Farm team in Saline is always here when you need us. We look forward to working with you for many more years to come.
Susan Kirk Rosales, State Farm Agent
Rosales Insurance Agency, Inc.
166 S. Industrial
Saline, MI 48176
734-528-9860
Located in Washtenaw County
Serving Michigan and Ohi Sh"
Karen Smith
August 24, 2026
5
out of
5
rating by Karen Smith
"Susan Rosales is amazing! She is very personable and explains everything in detail, leaving me comfortable with my choices."
We responded:
"Thank you for your 5 star review. We appreciate you and your family trusting us for all your insurance and financial service needs! "
Keri S
August 18, 2026
5
out of
5
rating by Keri S
"I had the best call with Ali! I was looking for information regarding insurance for our new condo that we bought. Ali was incredibly personable and easy to talk to. Her professional knowledge about the insurance we need was fantastic! She explained everything and answered all of my questions. Being new to the area, I had a few general questions that I asked too. Ali went above and beyond to find answers for me and let me know what to expect with a Michigan winter being that we are from Florida! You can tell that Ali enjoys what she does and the the office/company that she works for."
We responded:
"Keri, welcome to Michigan and our State Farm family. We so appreciate you taking the time to give the wonderful 5-star review about our team member Ali. We look forward to working with you for your home insurance and all insurance and financial services for many more years to come. Again, welcome and hopefully this first winter for you will be mild. :)
Susan Rosales - State Farm Insurance Agent
Rosales Insurance Agency, Inc.
166 S. Industrial
Saline, MI 48176
734-528-9860
Located in Washtenaw County
Serving all of Michigan and Ohio"
Theresa Cook
August 16, 2026
5
out of
5
rating by Theresa Cook
"Ali was very clear in helping me understand my coverage and answered all my questions clearly."
We responded:
"Theresa, thank you so much for your continued trust in State Farm and specifically our agency over the past many years! We truly appreciate having you and your family as valued customers. It’s great to know Ali was able to assist you quickly with your coverage changes. We’re proud to provide personalized auto insurance, home insurance, and personal liability umbrella policies and so much enjoy knowing you and your family more over the past couple years. We look forward to continuing to support your family for many years to come, thank you.
Susan Rosales, State Farm Agent
Rosales Insurance Agency, Inc.
166 S. Industrial
Saline, MI 48176
734-528-9860
Located in Washtenaw County
Serving Michigan and Ohio "
Maria Dimassimo
August 10, 2026
5
out of
5
rating by Maria Dimassimo
"Susan and her team have been wonderful to work with. Patient, communicative and knowledgeable. Thanks Susan!"
We responded:
"Maria, your feedback truly made our day! We’re grateful for your loyalty and support and look forward to working with you all. Thank you for choosing our Saline State Farm office.
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
734-528-9860
Located in Washtenaw County
Serving all of Michigan and Ohio "
Abuzar Ahmed
July 31, 2026
5
out of
5
rating by Abuzar Ahmed
"Susan at State Farm provided excellent service and was very helpful throughout the entire process. She took the time to explain everything clearly and gave me a great insurance quote that met my needs. She was professional, friendly, and quick to respond to my questions. I truly appreciate her assistance and highly recommend Susan to anyone looking for great service and a competitive quote!"
We responded:
"Abuzar, thank you for the wonderful and kind review. We appreciate you and your family and trusting us to help you with your auto insurance and renters insurance. We look forward to growing with you and helping you for many more years to come.
Susan Rosales
State Farm Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County
Serving all of Michigan and Ohio
"
Gina Britnell
July 31, 2026
5
out of
5
rating by Gina Britnell
"I love dealing with them!!"
We responded:
"Gina, thank you for your wonderful review and taking the time to talk with us today. We appreciate you trusting us for all your insurance and financial services needs. We look forward to continue to working with you for many more years to come.
Susan Rosales
State Farm Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County
Serving all of Michigan and Ohio"
Scott Spooner
July 17, 2026
5
out of
5
rating by Scott Spooner
"I got hit from behind in my car. They set everything up, all I did was drop my car off at the shop they found. I came back a few days later and the car was fixed. Super impressed with the service level. Thanks"
We responded:
"Scott, thank you so much for the wonderful 5-star review! We truly appreciate your trust in Susan Rosales State Farm for over 25 years with your auto, home, life, and more. We’re glad we could make the process easy, we are always here to help. Thanks again for the kind words!
Susan Kirk Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
www.susanrosales.com
Located in Washtenaw County
Serving all of Michigan and Ohio"
Tom Kuranda (Jack Kuranda AAU)
July 16, 2026
5
out of
5
rating by Tom Kuranda (Jack Kuranda AAU)
"Sue and Steve have been super helpful getting a life insurance policy, and a mortgage insurance payoff in case of a casualty in my family. Highly recommend The Rosales State Farm team. They take business issues personally, and consider you family!!"
We responded:
"Tom thank you so much for your 5-star review. We appreciate your trust in us for your insurance and financial services needs especially for the life insurance. We look forward to working with you for many more years to come.
Susan Kirk Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
www.susanrosales.com
Located in Washtenaw County
Serving all of Michigan and Ohio"
catara Hubbard
July 15, 2026
5
out of
5
rating by catara Hubbard
"Susan and her team are the best around, I've had 5 different types of insurances through her company and been with her for almost 15 years.Between Life, home, auto and business, Her team is extremely knowledgeable about every policy I own and guides me along the way to make sure every policy works for me and my needs! I would highly recommend this State Farm office."
We responded:
"Catara, thank you for the wonderful feedback! We’re honored to have helped you with multiple types of insurance over the years including life, home, auto, and business. Our team works hard to stay knowledgeable and guide you so each policy fits your needs. We appreciate your loyalty and your recommendation of our State Farm office and have really enjoyed working with you and your family over the years. We look forward to many more years to come.
Susan Kirk Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
www.susanrosales.com
Located in Washtenaw County
Serving all of Michigan and Ohio
"
Mary Clarke
July 7, 2026
5
out of
5
rating by Mary Clarke
"Excellent customer service! Honest and dependable!"
We responded:
"Thank you Mary for your kind and wonderful 5-star review. We appreciate your trust in us for your life insurance needs. We look forward to working with you from many more years to come with you and your family.
Susan Rosales, State Farm Agent
166 S. Industrial
Saline, Michigan 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio "
Kris Flower
July 7, 2026
5
out of
5
rating by Kris Flower
"Susan Rosales State-Farm Insurance is awesome. The staff is very friendly and knowledgeable. They really care about their clients. I would highly recommend them."
We responded:
"Thank you Kris for your nice and kind words and 5-star review. We appreciate your continued trust in our team and our agency and look forward to many more years to come. "
Kathy Kirk
July 7, 2026
5
out of
5
rating by Kathy Kirk
"Excellent Staff available to help when an issue arises."
We responded:
"Kathy, thank you for your wonderful review and trusting us with your insurance and financial services needs. We appreciate you taking the time to review our wonderful team. "
Jacqueline R Hunt
July 7, 2026
1
out of
5
rating by Jacqueline R Hunt
"Susan can't get things right with my homeowners insurance. I've had my property insured through State Farm since the 1980s. Year built is wrong, my billing and home address is wrong, she has my daughter's account mixed with mine,...too much to list."
We responded:
"Jackie, I’m genuinely sorry to hear about your experience and the way you feel. After our office took over your policies from the previous agent, we discovered several errors. You and I discussed the best way to rectify these issues. At that time, you requested that no changes be made until you reviewed everything and got back with us.
Unfortunately, over the past year, we’ve made multiple attempts to contact you and received no response from you. One of the inaccuracies we discovered was with your daughter’s account and have rectified it.
We understand how frustrating inaccurate information can be and our goal will always be that your account is accurate and meet your needs. We remain committed to resolving any issues and look forward to working with you.
"
Joyce Meade
June 30, 2026
5
out of
5
rating by Joyce Meade
"Austin was extremely helpful, friendly and professional."
We responded:
"Joyce, thank you so much for your wonderful 5-star review and welcome to our agency. We look forward to working with you from many more years to come and look forward to reading your book :-)
Susan Rosales, State Farm Agent
166 S. Industrial Saline, MI 48176
734-528-9860
Located in Washtenaw County
"
Chris Rohkohl
June 25, 2026
5
out of
5
rating by Chris Rohkohl
"I've been a client for over 10yrs. Susan and her team have always worked diligently to resolve any of my insurance needs/issues even when self caused. Thank you team for the outstanding customer service!!"
We responded:
"Thank you so much for your 5-star review! We truly appreciate you trusting our State Farm team over the past 10 years. We have enjoyed getting to know you and your family and letting us help you understand how to protect your home, auto, and insurance and financial service's needs. Here's to the next 10+ years together as a team to help you find the right protection.
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio
#StateFarm #AutoInsurance #HomeInsurance #LifeInsurance #ThankYou "
Kathy Valley
June 25, 2026
5
out of
5
rating by Kathy Valley
"Austin was a pleasure to work with. He made sure to cover all my options to ensure I had proper coverage for my home and auto. I was able to secure policies at a price I was comfortable with."
We responded:
"Kathy, thank you so much for the wonderful five-star review and welcome to our State Farm family. We are so happy you worked with Austin to find the right needs for you for your home and auto insurance and financial service's needs. We look forward to working with you for many more years to come.
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio
#StateFarm #AutoInsurance #HomeInsurance #LifeInsurance #ThankYo"
Sydney Lovill
June 24, 2026
5
out of
5
rating by Sydney Lovill
"It was a pleasure working with Ali, she was incredibly helpful!"
We responded:
"Amazing! Thank you, Sydney. Ali and our team appreciate your trust in our team and look forward to continuing to serve you as a valued State Farm customer.
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio
#StateFarm #AutoInsurance #HomeInsurance #UmbrellaInsurance #ThankYou "
Angela Powell
June 24, 2026
5
out of
5
rating by Angela Powell
"Susan and her team is always able to satisfy me and my husband issues or needs with our Auto and home. We appreciate them very much."
We responded:
"Thank you so much for your 5-star review! We truly appreciate you trusting our State Farm team with your insurance for the past 7 years. We’re glad you’ve chosen us to help protect your home, auto, and personal umbrella—welcome to a complete coverage package. We’re always here if you need anything and look forward to continuing working with you for many years to come!
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio
#StateFarm #AutoInsurance #HomeInsurance #UmbrellaInsurance #ThankYou"
Linda Lhost-Catal
June 18, 2026
5
out of
5
rating by Linda Lhost-Catal
"Austin spoke with me 3-4-5 times arranging my insurance transfer. He was knowledgeable and explained the process clearly. He answered all my questions. He compared policy elements. He sent paperwork in a timely way and explained signing instructions. He was patient and personable 100% of the time. And, he has an engaging sense of humor, which is always a bonus.
LLC"
We responded:
"Thank you Linda, we appreciate you and we appreciate for the 5-star review for Austin and our team! We truly appreciate you trusting our State Farm team for 25+ years with your homeowners insurance. It means a lot that you’ve also chosen us for your auto insurance coverage, welcome to the new chapter! We look forward to continuing to work with you for many more years to come.
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio"
Antonia Maurici
June 17, 2026
5
out of
5
rating by Antonia Maurici
"I’ve been with Susan Rosales for 15 years. Her staff is very helpful and available when you have questions. They care about providing you with the best insurance coverage that fits your needs."
We responded:
"Antonia, we truly appreciate the kind words! Our Susan Rosales State Farm team always strives to do our best — thank you for noticing. We have so much enjoyed working with you these past years and look forward to working with you for many more years to come. Thank you for trusting us with you auto and home insurance and financial services and more. Have a wonderful day.
Susan Rosales - State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio"
Diane Varga
June 16, 2026
5
out of
5
rating by Diane Varga
"Steve was a great help in saving money on my vehicle policies, thank you."
We responded:
"Diane, thank you so much for your feedback. We value you and appreciate your trust and us to meet all your insurance and financial services needs. We look forward to working with you for many more years to come.
Susan Kirk Rosales
State Farm Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio "
Katie Murphy
June 12, 2026
5
out of
5
rating by Katie Murphy
"Austin was very helpful and got me what I needed in a tight timeframe."
We responded:
"Katie, thank you for the wonderful 5-star review interesting asked to meet all you and your families insurance and financial services needs over the years. We look forward to working with you for many more years to come.
Susan Rosales
State Farm Agent
166 S. Industrial
Saline, MI 48176
734-528-9860
Located in Washtenaw County
Serving all of Michigan and Ohio "
Nikki Davidson
June 9, 2026
5
out of
5
rating by Nikki Davidson
"Great customer service, smooth and quick process to remove and add vehicle"
We responded:
"We truly appreciate the kind words! Our Saline State Farm team always strives to do our best — thank you for noticing. The most importantly, thank you for trusting us to meet all your insurance and financial service needs.
Susan Rosales
State Farm Insurance Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County Serving
Serving all of Michigan and Ohio "
Prettyp V
June 4, 2026
5
out of
5
rating by Prettyp V
"Good Prices and Friendly knowledgeable customer service!"
We responded:
"Thank you so much for the wonderful 5-star review. We appreciate you and helping you and your above ones, find the right insurance and financial services fit for your needs. We look forward to working with you from many more years to come.
Susan Rosales
State Farm Agent
166 S. Industrial
Saline, MI 48176
(734)528-9860
Located in Washtenaw County
Serving all of Michigan and Ohio "